Your hearing instruments are delicate, precision electronic devices and as such, require the special care and handling that would be afforded to any fine piece of equipment. Proper care and maintenance can help prolong the life of your instrument.

• It is best to clean your hearing instruments daily, using a soft dry cloth to remove debris and wax. Wax build up is the number one cause of instrument failure.

Your DigiCare office stocks a large variety of hearing aid care products, including nylon hearing aid cleaners, jar-style dehumidifiers and air blowers 

• Store your hearing aids at room temperature in a dry area out of direct sunlight.  If perspiration or high humidity is an issue, you may find it beneficial to use a dry aid kit or a hearing aid dryer when the instrument is not in use.   Regular use of a dry aid kit or hearing aid dryer can help prevent corrosion.  Both of these types are available through your DigiCare office.

• When not in use, open the battery door to extend battery life.  In some hearing instruments, opening the battery door will also turn the hearing aid off.  In others, the volume control is also the on / off switch for the instrument.  Your DigiCare Counsellor will review all of the various functions of your instrument and answer any questions.

• Always remove your hearing instruments when using a hair dryer, hair care products, aftershave, lotions, cosmetics and ointments.  Your hearing instrument can become clogged and damaged.

• Be certain to remove your hearing instruments before washing your hair, taking a bath, showering, swimming or entering a steam bath or sauna.

• Remove your hearing instruments during electromagnetic or radiotherapies.

• Should your hearing instrument become wet, immediately open the battery door and allow them to dry naturally for 24 hours.  Do not attempt to dry them in a oven, microwave or with a hair dryer.

• Remove your hearing instrument before going to sleep.

• Protect your hearing instruments from excessive heat (hair dryer, vehicle glovebox or dashboard).

• Excessive cold may also effect operation of your hearing instrument.  The typical operating temperature range is from 14 degrees F up to 104 degrees F.

• Place hearing instruments carefully in their case, ensuring that the tubing is not squeezed or twisted.

• Protect your hearing instrument against rough treatment, such as being dropped, or knocked against other items.

• Your hearing instrument is custom to your hearing ability, needs and comfort.  It should never be worn by others, as another person could damage his or her hearing.

• Never disassemble any part of the hearing instrument.  It is, in essence, a microcomputer.  Please do not try to repair your hearing aid yourself.

• Do You Need Additional Help? Our Technicians provide expert, all-make repair services with prompt turn-around times.  You can read more about our repair services here.
• As always, if you have questions about at-home troubleshooting or any issues you may be experiencing, we're here to help.  Please call or email us.