We've been asked: Why is it so important that your DigiCare team has full involvement in the actual manufacturing and fitting of your hearing instruments at your Factory?
Our answer:
We believe that it is crucial to your success in recapturing as much of your lost lifestyle as possible. To accomplish that, it requires a team approach—the counselor, the lab technicians as well as all the other supporting staff. It requires years of experience in the anatomy of hearing, the pathology of hearing loss, the psychology of hearing, the physics of sound, and how all this will be impacted by the increasingly-sophisticated digital technology that we continue to call a hearing aid.
Few professionals can claim mastery over all these fields. But DigiCare as a team, comes very close. For these reasons, you need a team approach. And the team needs to be close by to monitor your progress.
Others will ship your order off to a factory in some distant state. So, you will never have the counselor and technicians in the same room to discuss your situation—either with you or even with each other! Problem-solving is thwarted. And, yes, there may be problems. But the key is, we have a staff nearby to address them.
So, yes, factory-direct is a one of your critical tools needed for your success. We believe it is the model for the future of our industry.
DigiCare Repair Services: Expert, All-Make, Onsite, Prompt
We've also been asked: What is an "orphan user" and what does DigiCare do to help?
Our answer:
There’s a little-known secret in our industry, and you may be part of it.
There’s something we call 'orphan users.' That’s folks who own hearing aids, but cannot go back to their hearing professional for help — maybe they’re no longer in business, or you’ve moved from somewhere else, or you’re out of warranty. There’s an army of orphan users in virtually every community, and we’re here to help.
When you come to us with your hearing aids for repair and/or service, you need to be prepared to sit for a refreshed hearing test. This is a matter ethics — we cannot in good conscience repair your old hearing aid without knowing more about you. Perhaps your hearing has changed, or more likely, perhaps your hearing aid is not appropriate for your condition.
We want you to know all the issues, so that we can provide you with the best information possible. Who knows, maybe it’s something minor; but maybe you are living with something that cannot effectively correct your hearing. A quick hearing test will give us the answers we both need.
In short, we love adopting orphans and because of our unique Factory Direct Lab, we're able to help with a wide range of repair and adjustment issues — come see us! Our factory is conveniently located in Colorado City just 20 minutes south of Pueblo.
Learn Even More:
- Once you've learned about our on-site factory, as well as our on-site, all-make hearing aid repair, you may also have an interest in learning more about our special follow-up rehabilitation system, our E.A.R.S. Program.
